SCALe THE IMPACT OF SMALL TEAMS DELIVERING BIG PROJECTS

 
 
 

I lead the product design process from concept through implementation and elevate design as a strategic asset for solving complex problems.

 
 

Work

Product Implementation

INCREASING STEPS TO DECREASE SIGNUP TIME

Conducting 12 user tests for a feature update reduced signup completion times by 40 seconds & redefined a UK product’s value proposition for the US market.

HIGHLIGHTS

  • Role: Lead Product Designer

  • System Usability Scale Score: 89 (96-100th percentile)

  • LOQBOX mispronunciations: 70+

ABOUT

Hi, I’m Shawn

Product Designer & Leader

What sets me apart is my unique background as a Graphic Designer, Service Director, UX/UI Designer, & Experience Manager.

Over my career, I have:

  • Built end-to-end service processes

  • Created a user research program with executive investment

  • Designed a payment/data product to enter a $100M gaming sub-vertical

  • Implemented products into Fortune 500 company experiences

  • Launched a redesigned $50M fintech product

  • Led design for an enterprise Agile transformation

  • Reduced product development delivery times by 60%

  • Shaped product visions

enterprise → startup

Partnering with cross-functional teams of all sizes, I have improved processes and delivered products to market with meaningful impact.

Proven track record working in multiple industries focusing on the intersection of design and business.

  • Adapting to market changes.

  • Building bridges between user needs and company initiatives.

  • Creating value across touchpoints of end-to-end experiences.

  • Delivering complex, innovative projects.

  • Establishing holistic design culture across organizations.

  • Fostering talent and enhancing team capabilities.

Testimonial

“Shawn is one of the few people who can create an incredible vision for a product and effectively articulate his intentions and thought process behind his design.

At Credit.com, he was the visionary behind our ExtraCredit product that went to market in June 2020. His work brought it to life, and he was an instrumental force behind our success.”

— R. Anand; GM, Head of Banking & Wealth Management

Design PROCESS

 
 

— Understand people, understand the business, then use creative competence to achieve the same goals.

Creating human-adaptive solutions based on creativity, insight, and exploration to drive real business impact.

data-driven

Champion of user needs

Discovering how people see, perceive, feel, and think about information, then using that data to connect them to something greater than themselves—their future.

Testimonial

“Shawn is an extremely valuable member of the Product team. His ability to take projects from concept to delivery is second to none, and he’s done a great job establishing user testing as part of the design process.”

— M. Wolstoncroft; Asst. Director of Product

 

Leadership

 
 

— Build relationships, communicate clearly, and from time to time, question everything.

Enterprise, agency, and startup experience allows me to confidently navigate ambiguous situations, removing obstacles and enabling teams to operate in any environment.

Empathy Driven

Curiosity and enablement

Connecting with colleagues and observing how they work allows me to help position them for success on projects and within an organization.

 
Testimonial

“Working under Shawn’s leadership has significantly enhanced my skills and confidence, enabling me to tackle complex challenges effectively and streamline team processes. He has been instrumental in elevating our product's design and positioning, greatly improving merchant relationships and simplifying implementations.

His deep understanding of Trustly's products and ability to align product value propositions with merchants’ needs are exceptional and invaluable.”

— A. Nalesnik; Sr. Experience Manager

Endorsements

 
 

— Design is a team sport

Here are some insights into what it’s like working with me.

colleagues

“Shawn is head and shoulders, one of the most exceptional UX designers I’ve had the privilege to collaborate with. Working on the product team at Progrexion, Shawn has an uncanny way of injecting life into initiatives that he is a part of. He inspires others with care, craftsmanship, and overall thoughtfulness that I see in all of his projects.”

— T. Rose; Chief Product Officer

“Shawn is one of the most creative and thoughtful coworkers I've had the pleasure of working with. During our tenure together, we led two of the three different teams that owned the full merchant integration cycle. Shawn tackles every task with enthusiasm and thoroughness, so you know that when he takes on an initiative, it will be well thought out and well executed.”

— P. Weiler; Head of Solutions

“What sets Shawn apart is his mentorship and collaboration skills. He was fundamental in bridging the gap between the User Experience (UX) and Experience Management (XM) teams.”

— R. Charneski; Sr. Product Designer

“Shawn is a great designer with an eye for amazing interaction and experiences, and he always looks for ways to improve a user experience. He’s a talented, studious, hard-working asset to any creative team.”

— N. Bott; Art Director